1. PRELIMINARY
1.1. These Terms of Use are a legally binding agreement between User(s) and Us. User(s) must accept them before accessing the Platform. It does not govern the services User(s) avail from any of our Service Providers, Platform Partners, or third parties through the Platform. This document may be updated from time to time, so please keep visiting it to be aware of any changes as they are binding on User(s).
1.2.These terms and conditions (“Terms of Use”) along with other policies available on Jupiter Meta , the relevant mobile and desktop versions, or/and the related native platforms including Super+J Mobile Application, The Insight Engine and the SuperJ+ website (our “Platform”) form a legally binding agreement between User(s) and META JUPITER SOFTWARE SOLUTIONS PRIVATE LIMITED (“Jupiter Meta” or “Us” or “We” or “Our”).
1.3. These Terms of Use apply to User(s) use of our Services (defined below) and to any browsing, accessing, and transacting by User(s) on the Platform. Our Privacy Policy, also governs User(s) use of the Services and are hereby incorporated by reference in these Terms of Use.
1.4. By visiting or accessing the Platform or by creating a User(s) Account (defined below) with us, User(s) accept and agree to be bound by these Terms of Use.
1.5. IF User(s) DO NOT AGREE OR UNDERSTAND ANY PART OF THESE TERMS OF USE, PLEASE REACH OUT TO hello@jupitermeta.io AND REFRAIN FROM USING OUR PLATFORM OR/AND AVAILING OUR SERVICES IN THE MEANTIME.
1.6. We retain an unconditional right to modify or amend these Terms of Use without any obligation to notify User(s) of the same. User(s) can determine when these Terms of Use were last modified by referring to the “Last Updated” legend above. It shall be User(s) responsibility to check these Terms of Use periodically for changes. User(s) use of the Platform after such change(s) signifies User(s) acceptance of the amended Terms of Use and shall also signify User(s) consent to be legally bound by the same.
2. ABOUT THE PLATFORM
2.1. This platform is designed so that User(s)s can monetise their engagement by taking part in surveys, sharing their insights, and getting rewarded for their time. This mix of involvement, earning, and rewards is at the heart of our platform, creating a positive space for both User(s)s and the platform itself. Please read through these terms to ensure a smooth and enjoyable experience on the platform.
2.2. Our Platform empowers clients to connect with User(s) for market and consumer research, seeking valuable insights for their business objectives. While facilitating this research, We prioritise rewarding User(s) time and insights.
3. ELIGIBILITY TO THE PLATFORM
3.1. User(s) may use the Platform and our Services only if User(s) are 18 years of age or older and capable of forming a binding contract under the relevant Applicable Laws.
3.2. User(s) must provide a valid and active mobile number to sign up on the Platform.
3.3. User(s) must be a resident of the Republic of India and its territories.
3.4. User(s) have the full right, power, and authority to agree to these Terms of Use.
3.5. User(s) are not impersonating any other person.
3.6. While User(s) may view Our Platform without registration, for availing our Services and participation in any functionality of the Platform, User(s) must duly register with the Platform and have a valid and subsisting User(s) Account (defined below).
3.7. We may, at our sole discretion, block or restrict User(s) access to the whole or a part of the Platform, or restrict Our Services to User(s), either temporarily or permanently, if we find User(s) conduct and participation to the Platform to be in violation of these Terms of Use.
4. REGISTRATION AND User(s) ACCOUNT ON THE PLATFORM
4.1. Registration: User(s) can sign up to the Platform by using a valid and active mobile number. User(s) can register by providing Us with accurate and complete information that We seek. By creating a User(s) Account with Us, User(s) agree that User(s) have read, understood, and accepted these Terms of Use, all User(s) information is accurate and complete, and that User(s) promise to keep such information updated.
4.2. User(s) Account: After successfully completing the registration process, We will create User(s) profile and provide User(s) access to the User(s) Account which will carry User(s) account details, Decentralised Identifier (DID) (defined below), information about User(s) participation on the Platform, and other details in relation to User(s) use of the Platform.
5. DECENTRALISED IDENTIFIER(S) (DID)
5.1. “Decentralised Identifier(s)” means blockchain technology based pseudonymous identity created through cryptographic mechanism.
5.2. By using the platform, the User(s) expressly agrees to create a Decentralised Identifier (DID). The purpose of this DID is to mask the personal information of the User(s), safeguarding their privacy throughout their engagement on the platform. This measure is implemented to ensure the User(s)'s confidential information remains protected while utilising the platform's services.
5.3. Jupiter Meta shall securely hold the private keys of the User(s)'s Decentralised Identifier (DID) on their behalf. In the event of device loss or corruption, the User(s) retains the ability to recover their DID through Jupiter Meta. This provision ensures a secure and reliable mechanism for the protection and retrieval of the User(s)'s DID under such circumstances.
5.4. The exclusive authority for the creation of the Decentralised Identifier (DID) rests with Jupiter Meta. Jupiter Meta is not obligated to communicate changes in the mechanism for creating the DID to User(s)s. Any alterations to this process will be reflected in this Terms of Use document. User(s)s are required to regularly visit this document to stay informed about any changes in the mechanism for creating the DID. Jupiter Meta assumes no responsibility for the lack of User(s) awareness resulting from failure to review these updates.
6. USAGE OF THE PLATFORM
6.1. The platform serves as a survey engagement mechanism for the User(s). By utilising this service, User(s)s actively participate in surveys to contribute valuable insights. It is essential to understand that the platform's primary function is to facilitate User(s) engagement through survey activities. User(s)s are encouraged to familiarise themselves with the specific guidelines and rules governing survey engagement, as outlined in this Terms and Conditions document, to ensure a seamless and rewarding experience on the platform.
6.2. User(s)s retain complete autonomy and are under no obligation to participate in any survey presented on the platform. The decision to engage with surveys is entirely at the User(s)'s discretion and free will. The platform emphasises that survey participation is optional, and User(s)s are not compelled to partake in any survey activity. The platform respects the User(s)'s freedom of choice and ensures that their decision to engage or abstain from surveys is fully respected.
6.3. The selection of respondents/User(s)s and the distribution of surveys on the Platform are exclusively determined by Jupiter Meta's algorithm and business commitments. The algorithm governs the selection process. Additionally, business commitments guide the strategic deployment of surveys. User(s)s are advised that these processes are conducted autonomously and are integral to the platform's functionality. By using the Platform, User(s)s acknowledge and accept that respondent/User(s) selection and survey distribution are governed by Jupiter Meta's algorithm and business commitments. Any modifications to these processes will be communicated through updates to this Terms and Conditions document.
6.4. The dissemination of surveys to respondent/User(s)s is contingent upon Jupiter Meta's commitment and obligations to the Client, aligned with their specific requirements facilitated through our algorithm. Jupiter Meta, in fulfilling its commitment to clients, utilises the algorithm to strategically determine the dissemination of surveys. User(s)s acknowledge that this process is influenced by the commitments made by Jupiter Meta and the algorithm designed to perform this function. User(s)s are advised to refer to this Terms and Conditions document for any updates regarding changes to the survey dissemination process.
6.5. The Platform is intended for individual use only, and User(s)s are prohibited from creating multiple User(s) accounts utilising the same mobile number. Each User(s) is required to maintain a single, unique account for their individual use. Jupiter Meta reserves the right to take necessary actions, including the termination of accounts, if any violation of this restriction is identified. User(s)s are encouraged to adhere to this policy to ensure fair and secure usage of the Platform.
6.6. Jupiter Meta reserves the unilateral right to terminate a User(s)'s access to the Platform in the event of any violation of the terms of use or engagement in illegal activities by the User(s). Such termination will be executed at the sole discretion of Jupiter Meta, and User(s)s are advised to adhere strictly to the outlined terms of use to maintain uninterrupted access to the Platform. Jupiter Meta shall not be liable for any consequences arising from the termination of User(s) access due to non-compliance with the specified terms or engagement in illegal activities.
6.7. The termination of the User(s) Account by Jupiter Meta does not account to deletion of the DID. The DID is a blockchain based identifier and is immutable.
7. PAYMENT FOR THE USE OF THE PLATFORM
7.1. The cost associated with the creation of a Decentralised Identifier (DID) shall be communicated to the User(s) during the onboarding process. This cost is recoverable from the User(s) through two methods: a one-time complete payment, as specified at onboarding, and a (%) percentage share in rewards. The percentage share mechanism will persist until the total cost of DID creation is fully recovered. User(s)s are advised to carefully review the cost details during onboarding, and compliance with the payment and recovery terms is essential for continued access and use of the platform. Jupiter Meta retains the right to modify these terms, and any alterations will be communicated through updates to this Terms and Conditions document.
8. REWARDS, EARNINGS, PLATFORM FEES AND TAXES
8.1.The Platform extends to User(s)s the opportunity to earn diverse rewards through active participation and completion of surveys. Rewards will be disbursed through the following means: 1) Points convertible to cash, 2) Coupons, and 3) Cash. These earned rewards will be visibly reflected in the User(s)'s account on the Platform. By utilising the Platform and receiving rewards or earnings, User(s)s explicitly agree that such rewards are fair and reasonable in relation to their engagement on the Platform. User(s)s acknowledge and voluntarily commit to dedicating their time and skills to the Platform in exchange for these rewards and earnings. The terms and conditions governing the allocation and use of rewards are integral to the User(s)'s voluntary participation on the Platform.
8.2. Jupiter Meta reserves the right to initiate and distribute targeted surveys or questions independently to enhance the User(s)/respondent profile on the Platform. In consideration for the User(s)'s participation in these surveys, Jupiter Meta may provide coupons as compensation. User(s)s acknowledge and agree that their voluntary participation in these targeted surveys contributes to the enrichment of their profile on the Platform and may result in the issuance of coupons as a form of incentive.
8.3. Coupons issued on the Platform are subject to expiry, and it is the User(s)'s responsibility to ensure timely utilisation before expiration. Jupiter Meta assumes no responsibility for any loss or consequences arising from the User(s)'s failure to use coupons before their designated expiry date. User(s)s are strongly encouraged to manage their coupons diligently, and any resulting loss due to User(s) ignorance or oversight is the sole responsibility of the User(s). Jupiter Meta retains the right to modify coupon expiry terms, and any changes will be communicated through updates to this Terms and Conditions document.
8.4. The allocation of points to User(s)s upon the successful completion of surveys on the Platform shall vary based on factors including, but not limited to, the length, complexity, time investment, perceived value, and the entity conducting the research. User(s)s acknowledge that these criteria influence the points earned and understand that variations may occur. The specific details regarding the points dissemination process are subject to the discretion of Jupiter Meta and are integral to the User(s)'s engagement on the Platform. Jupiter Meta reserves the right to modify these criteria, and any changes will be communicated through updates to this Terms and Conditions document.
8.5. The withdrawal of rewards, earnings, and coupons on the Platform is subject to the following conditions:
8.5.1. Complete Payment of DID Cost: User(s) must have made a full and complete payment for the cost associated with the creation of their Decentralised Identifier (DID).
8.5.2. Lock-In Period Completion: A lock-in period of 90 days must be fulfilled from the date of the User(s) account creation or the last withdrawal, whichever is later.
8.5.3. Minimum Accumulation of 1000 Points: User(s) are required to accumulate a minimum of 1000 points to enable the conversion and withdrawal of rewards, earnings, and coupons.
8.6 Withdrawal of Earnings: Jupiter Meta will assist User(s) to connect with third party Service Providers who provide User(s) the ability to off-ramp their Earnings, subject to the User(s) accepting the Service Provider’s terms of use. Before User(s) make use of such services, they must complete the KYC process of the Platform in accordance with our AML and KYC Policy and provide the relevant details requested by the Service Provider. The User(s) acknowledges and agrees that Jupiter Meta is not involved in any off ramping related transactions and that any and all such transactions are solely provided by the Service Provider or its contracted third-parties (as applicable). User(s) agree to not hold Jupiter Meta liable for any loss, theft, or similar misappropriation of User(s) Earnings for using the services of such Service Provider. The User(s) must be 18 years of age and shall comply with all Terms of Use. Jupiter Meta may at any time, at its sole discretion, modify or change the withdrawal process for Earnings on the Platform without any prior notice. Any loss to the User(s) from a change in process shall not make Jupiter Meta liable to the User(s) in any manner whatsoever.
8.7. Platform Fee: In respect of any transactions entered by a User(s) through the Platform, we reserve the right to charge a service fee from the User(s) in relation to such a transaction (“Platform Fee”), as specified at the transaction time or during the transaction journey. User(s) agrees that once User(s) confirms a transaction on the Platform, User(s) are bound to pay the applicable Platform Fee.
8.8. Taxation: All redemption on the Platform will be governed by applicable tax laws. Wherever applicable, the Platform has a right to deduct and withhold certain taxes, including TDS which shall be deducted by Service Provider from the Earnings. Service Provider responsible for off ramping of Earnings will deduct TDS as applicable and will provide the relevant receipts to the User(s) upon any such deduction or withholding. It is hereby clarified that User(s) are solely responsible to comply with Applicable Laws related to User(s) use of the Platform and our Services including, without limitation, to remit all taxes applicable in relation to User(s) transactions on the Platform to the relevant authorities. User(s) acknowledge and agree that Jupiter Meta is not responsible for determining or reporting the amount of any taxes User(s) owe but reserves the right to deduct taxes and other authorised withholdings as may be required under Applicable Laws.
9. THE PLATFORMS OBLIGATIONS AND DUTIES
9.1. We are a technology platform and endeavour to provide User(s) access to the Platform and standard support for the Services. However, We will not be liable for any losses arising out of User(s) dealings with Platform Partners, Service Providers, or any other third party that User(s) engage with through our Platform, or for variations in our Services caused due to factors outside our control.
9.2. We reserve the right, but not the obligation, to: (1) monitor the Platform for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in Our sole discretion, violates Applicable Law or these Terms of Use, including without limitation, reporting such User(s) to law enforcement authorities; (3) in Our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of the User(s)’s content on the Platform or any portion thereof; (4) in Our sole discretion and without limitation, notice, or liability, to remove from the Platform or otherwise disable all files and content that are excessive in size or are in any way burdensome to Our systems; and (5) otherwise manage the Platform in a manner designed to protect Our rights and property and to facilitate the proper functioning of the Platform.
9.3. We reserve the right to suspend or terminate any User(s) Account that, in our opinion, has violated these Terms of Use.
10. THE User(s) DUTY AND OBLIGATIONS
10.1. User(s) must ensure that User(s) are at least 18 years of age, capable of forming a binding contract under the relevant Applicable Laws and shall provide Us the relevant documents in this regard.
10.2. User(s) agree to abide by these Terms of Use and all other terms applicable to the Platform, including our Privacy Policy. In the event User(s) do not abide, We may, at our sole and absolute discretion, take necessary remedial action, including but not limited to: (a) restricting, suspending, or terminating User(s) access to all or any part of the Platform; or/and (b) deactivating or deleting the User(s) Account and all related information and files on it. Any benefits due to User(s) on or prior to the date of deactivation or deletion may be restricted/withdrawn as per Our discretion.
10.3. User(s) agree to provide true, accurate, current, and complete information at the time of registration and at all other times (as required by Jupiter Meta). User(s) further agree to update and keep updated all information User(s) share with Us.
10.4. User(s) agree that Jupiter Meta will share relevant information about User(s) with Platform Partners or its Service Providers in accordance with the Privacy Policy. User(s) may opt out of sharing User(s) information fully or partially with Platform App Partners by changing User(s) settings on the Platform.
10.5. User(s) will not register or operate more than one User(s) Account on the Platform using the same mobile number or login credentials or same device. Jupiter Meta is authorised to store the Private Keys of the DID created for User(s). User(s) agree not to create more than one User(s) profile using the same DID.
10.6. User(s) agree to ensure that User(s) allow Us to send communication to User(s) for marketing and other purposes in relation to User(s) use of Our Services. We are not liable if any email or other communication remains unread by User(s) because of such communication being delivered to User(s) junk or spam folder, or if User(s) have blocked Us from sending such communications.
10.7. Any password created by User(s) must not be revealed to anyone else. User(s) should not use another User(s)’s password or login credentials to access the Platform.
10.8. User(s) agree not to collude, unionise, conspire, or otherwise engage with any third-party or other User(s)s on the Platform with the intent of cheating, defrauding the Platform, circumventing these Terms of Use, or for otherwise initiating or instituting legal proceedings against Us.
10.9. User(s) agree not to copy, modify, rent, lease, loan, sell, assign, distribute, reverse engineer, grant a security interest in, or otherwise transfer any right to the technology or software underlying Jupiter Meta, Our Platform, or Our Services.
10.10. User(s) agree not to institute, assist, or become involved in any type of attack, including without limitation to distribution of a virus, denial of service, or other attempts to disrupt Our Services or any other person’s use or enjoyment of Our Platform.
10.11. User(s) will not publish any content that is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person.
10.12. Without limiting the foregoing, User(s) agree not to use the Platform or/and Our Services:
11. INTELLECTUAL PROPERTY RIGHTS
11.1. “Intellectual Property Rights” means all intellectual property rights owned at present or in the future to be owned by JUPITER META including but not limited to name, marks, characters, artwork, designs, trade names, trademarks, or service marks, training material, marketing material that is in tangible or other electronic form or medium, copyright, technical know-how, all system and process specific information, domestic or foreign letter patent, patent, patent application, patent licence, inventions, invention disclosures, software or software usage rights, formulae & processes, proprietary data/ databases and all other similar items of intellectual property, whether registered or not, including any rights created by use thereof used or permitted to be used by JUPITER META.
12. INDEMNITY
12.1. To the fullest extent permitted by Applicable Law, User(s) agree to indemnify, defend and hold Us harmless and our past, present and future Service Providers, employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (individually and collectively the “META JUPITER SOFTWARE SOLUTIONS PRIVATE LIMITED”), from and against all actual or alleged third party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses (including, without limitation, court costs, costs of settlement and costs of pursuing indemnification and insurance), of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, “Claims’’), including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to (a) User(s) use or misuse of the Platform, our Services and Jupiter Meta Content, (b) User(s) breach of these Terms of Use, and (c) User(s) breach or violation of the rights of a third party, including another User(s) or Service Provider. User(s) agree to promptly notify Us of any third-party Claims and cooperate with the Jupiter Meta Parties in defending such Claims. User(s) further agree that the Jupiter Meta Parties shall have control of the defence or settlement of any third-party Claims.
12.2. THIS INDEMNITY IS IN ADDITION TO, AND NOT IN LIEU OF, ANY OTHER INDEMNITIES THAT MAY BE SET FORTH IN A WRITTEN AGREEMENT BETWEEN USER(S) AND JUPITER META.
13. DISPUTE RESOLUTION
13.1. In case any claim or dispute arising out of or relating to this Agreement, the parties shall attempt in good faith to resolve any controversy, and any alleged breach or default, promptly through confidential negotiation between persons who have complete authority to settle the matter in dispute. If such dispute is not settled within three (3) calendar weeks of negotiation in good faith between the parties, either party may prefer to initiate an arbitration proceedings as per the Arbitration and Conciliation Act, 1996. Such arbitration proceedings so initiated shall be conducted by a Sole Arbitrator appointed mutually by the parties. The seat of such arbitration shall be Hyderabad, Telangana, India. The Award rendered by the Arbitrator appointed by the parties shall be in English language. The parties agree and undertake that such Award made by the Arbitrator shall be final and binding on the parties.
14. FORCE MAJURE
14.1. In no event shall either party be responsible or liable for any failure or delay in the performance of their obligations hereunder arising out of or caused by, directly or indirectly, forces beyond their control, including, without limitation, natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services strikes, lockouts or other industrial disturbances; war, terrorist acts, riot, or other civil disturbance; epidemics; or other similar forces which the parties could not by the exercise of reasonable diligence have avoided.; being understood that the Parties shall use reasonable efforts which are consistent with accepted practices in the industry to resume performance as soon as practicable under the circumstances.
15. APPLICABLE LAW
15.1. “Applicable Law” means all local laws applicable to but not limited to the business, services etc (as defined below), including Acts, statutes, by-laws, rules, regulations, orders and ordinances together with all codes, guidelines, policies, notices, direction, directives and standards of any governmental authority which are legally mandatory in nature affecting obligations of either of the Parties.
16. SEVERABILITY
16.1. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If any court or body of competent jurisdiction finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid or enforceable, then such provision shall be deemed to be written, construed and enforced as so limited. However, the invalidity or limitation of any such provision shall not affect the validity of the remaining provisions.
17. ENTIRE AGREEMENT
17.1. This Agreement, together with any attached schedules or addendums, constitute the entire Agreement between the parties and supersedes all prior agreements or understandings with respect to the subject matter contained herein. This Agreement shall not be amended, altered or changed except as provided for hereinabove.